Flight operations

One shared picture from preparation through closeout.

● Offline concept · synthetic data

Operational window

5 flights2 need attention

Flight Information System

The formal operational record for schedules, actuals, loads, delays, service capture and reporting.

● Offline concept · synthetic data

Movements today38

On-time performance94.7%

First bag target97.2%

Last bag target91.4%

Needs validation4

Flight register

Shared across all departments4 capture exceptions

Flight	Movement	Route	Aircraft	Registration	Gate	Scheduled	Estimated	Actual	Passengers	Bags	Delay	Capture
AA857	Departure	MBJ–MIA	B738	N892NN	9	13:42	13:55	—	142 booked	186	13 min · 93	Needs validation
BW30	Arrival	FLL–MBJ	B738	9Y-TAB	6	11:45	11:47	11:48	126 actual	154	3 min	Complete
DL1920	Arrival	ATL–MBJ	B739	N819DN	4	12:55	13:02	—	Missing	—	7 min	Incomplete
AC982	Arrival	YYZ–MBJ	A321	C-GJWO	12	14:20	14:18	—	171 booked	209	On time	In progress

PERFORMANCE

Carrier Performance Overview

Departures, station-responsible delays, punctuality, first bag and last bag against targets.

DELAYS

Delay Listing

Flight-level delay codes, minutes, responsibility and operational comments.

COMMERCIAL

Services & billing readiness

GPU, ACU, stairs and other captured services with duration, quantity and validation state.

BAGGAGE

First & Last Bag

Arrival baggage performance by airline, flight, belt and agreed service target.

CONTROL

Unreleased Service Capture

Completed flights awaiting supervisor or manager validation before reporting and invoicing.

QUALITY

Capture Exceptions

Missing actuals, passenger figures, delay details, milestones and service records requiring action.

Allocation control

Availability comes from Roster; coverage is assigned here.

Effective coordinator duty

S. CampbellEligible · 06:00–14:00

MBJ · all airlines · capacity 3

D. LewisEligible · capacity 2/3

MBJ · AA, DL, B6

K. BrownNot eligible

Shift ended 12:00

M. GrantSetup incomplete

Login not linked to coordinator record

Coordinator flight coverage

S. Campbell

1/3 active

BW30 · 11:45–13:05AC982 · 14:20–15:40

D. Lewis

2/3 active

AA857 · 12:18–13:42DL1920 · 12:55–14:15

Unassigned

Explain every gap

B61216 · airline restriction

GSE response

Visual and audio-ready issue queue linked to flights and locations.

NEW · CRITICAL

MBJ-GPU-14

Electrical trip

AA857 · Gate 9
Reported by D. Brown · 2 min

RESPONDING

MBJ-ACU-03

Low airflow

BW30 · Gate 6
Technician: A. Reid · 7 min

RETURNED TO SERVICE

MBJ-STAIR-08

Interlock checked

DL1920 · Gate 4
Closed 10:42

Unified roster

Same format everywhere; station model controls allocation.

MBJ · Team-based

Foldable authority groups

Person · role	Assignment model	1 Mon	2 Tue	3 Wed	4 Thu	5 Fri	6 Sat	7 Sun
S. Campbell Coordinator	Authority · capacity 3	06:00	06:00	OFF	06:00	06:00	OFF	08:00
D. Lewis Ramp supervisor	Team 2	09:30	09:30	09:30	OFF	09:30	09:30	OFF
O. Green Ramp agent	Team 2	09:30	09:30	09:30	OFF	09:30	09:30	OFF